Refund policy

RETURN & REFUND POLICY

So Dópe Club — operated by LASSYVN LLC Effective date:

This policy governs all orders placed on sodopeclub.com. It explains return conditions, exclusions, refund method, cancellations, and delivery responsibility. Please read it before placing an order — by completing checkout you confirm that you have read, understood and accepted this policy.

If anything is wrong with your order, contact us first. Email order@sodopeclub.com or message us on Instagram @sodope.club before contacting your bank or opening a payment dispute. We reply to every message within 1–2 business days and we resolve almost everything at that stage. A dispute filed without contacting us first takes 60–90 days to resolve and blocks us from helping you in the meantime.

KEY POLICY HIGHLIGHTS

  • Return requests must be sent to order@sodopeclub.com within 7 days of delivery, and must include an unboxing video

  • A return request is only accepted once we reply with a written confirmation email

  • The customer arranges and pays for all return shipping, customs procedures, duties and taxes back to Vietnam

  • Approved returns are refunded in Store Credit only, issued after the item reaches us and passes inspection

  • Order cancellation is accepted within 48 hours of order placement if the order has not shipped — refunded to the original payment method

  • Original shipping fees, return shipping fees, duties and taxes are non-refundable

  • Sale items, made-to-order and pre-order items (XL sizes), bodysuits and bikinis are non-returnable

  • Undeliverable or refused shipments are treated as abandoned and are not refunded

  • Customers in the EU/EEA and the United Kingdom: your statutory right of withdrawal overrides the rules above — see Section 12, which prevails over the rest of this policy

1. SCOPE AND ACCEPTANCE

1.1 This policy applies to all purchases made through sodopeclub.com and forms part of our Terms & Conditions.

1.2 By placing an order you confirm that you have read and accepted this policy, our Terms & Conditions and our Shipping Policy, and that you have reviewed the product description, size guide and measurements for each item ordered.

1.3 Contact us before escalating. If you are unhappy with your order for any reason, you agree to contact us first at order@sodopeclub.com or through our official social media channels, and to give us a reasonable opportunity to resolve the issue, before filing a payment dispute or chargeback.

1.4 Order of precedence. Where this policy conflicts with a mandatory consumer law that applies to you, that law prevails to the extent of the conflict. Nothing in this policy limits rights that cannot lawfully be limited.

1.5 Consumers in the EU/EEA and the United Kingdom. Sections 2 to 11 set out our standard commercial policy. If you are a consumer resident in the EU/EEA or the UK, Section 12 applies to you and overrides Sections 2 to 11 wherever the two differ. Section 12 contains a table showing exactly which rules change.

2. RETURN WINDOW AND ELIGIBILITY

2.1 Return window

EU/EEA and UK consumers: a 14-day statutory withdrawal period applies instead — see Section 12.

You may request to return an eligible item within 7 calendar days from the delivery date, as recorded by the carrier's tracking system.

Once we approve your return, the parcel must be dispatched within 7 calendar days of our written approval, and the tracking number must be sent to us on the day of dispatch.

Requests submitted after the 7-day window, and approved returns dispatched late, will not be accepted.

2.2 Condition requirements

Returned items must be in the same condition in which they were received:

  • Unworn, unwashed, unaltered and undamaged

  • All original tags, security tags and labels still attached

  • Free from stains, marks, make-up, fake tan, deodorant, perfume, smoke or pet hair

  • Returned with the original packaging and any accessories included

Every returned item is inspected on arrival. So Dópe Club has sole discretion to determine whether a returned item meets these conditions. Items that fail inspection will not be credited, and will be returned to the customer at the customer's expense or held for 30 days and then disposed of.

2.3 No guarantee of approval

Submitting a return request, or sending supporting evidence, does not guarantee that the return, credit or replacement will be approved.

 

3. NON-RETURNABLE ITEMS

EU/EEA and UK consumers: a narrower list of exceptions applies — see Section 12.6.

The following are final sale and cannot be returned or credited unless they arrive faulty or incorrect:

  • Sale, markdown and clearance items

  • Made-to-order and pre-order items, including all XL sizes, which are produced specifically for your order after it is placed

  • Bodysuits and bikinis, for health and hygiene reasons

  • Gift cards and Store Credit

4. HOW TO REQUEST A RETURN

EU/EEA and UK consumers: neither the unboxing video (4.2) nor our confirmation email (4.3) is a condition of your statutory right of withdrawal — see Section 12.

4.1 Send your request by email

All returns must be requested and approved in writing before any parcel is sent back. Email order@sodopeclub.com within 7 days of delivery with:

  1. Your order number and the email address used at checkout

  2. The item(s) and size(s) you wish to return, and the reason

  3. The unboxing video (mandatory — see 4.2)

  4. Photographs of the item showing the original tags still attached

4.2 The unboxing video is mandatory

Every return request must include a continuous, unedited unboxing video that clearly shows the sealed parcel, the shipping label, the parcel being opened for the first time, and the condition of the contents as they come out of the packaging.

Return requests submitted without an unboxing video cannot be assessed and will be declined. Please film every So Dópe Club parcel as you open it — it takes 30 seconds and it is the only way we can verify the condition of an item on arrival.

4.3 Your request is not accepted until we confirm it

A return request is not accepted, and no return is authorised, until So Dópe Club has replied to you with a written confirmation email. Requests made through social media comments, direct messages, chat or phone are not valid return requests. The return address is issued only in that confirmation email.

We aim to reply within 1–2 business days.

4.4 Unauthorised returns

Parcels sent without our written confirmation, sent to any other address, or sent without a tracking number may be refused, returned to sender at your cost, or held for 30 days and then disposed of, with no credit issued.

If an item is returned to us in error and you ask for it back, you will be required to cover the cost of sending it to you.

5. RETURN SHIPPING, CUSTOMS AND RISK

5.1 So Dópe Club does not provide prepaid return labels. You are responsible for arranging and paying for the return shipment, using a tracked and, where available, insured service.

5.2 Returns are shipped to our fulfilment centre in Vietnam. You are responsible for completing all export and customs formalities and for paying all shipping charges, import duties, taxes and clearance fees arising on the return shipment. Return parcels must be declared correctly as returned goods. Any parcel arriving with charges outstanding will be refused.

5.3 Original shipping fees, insurance, duties and taxes paid on the outbound order are non-refundable, except where Section 8.5 (delay caused by us) or Section 12 (EU/EEA and UK right of withdrawal) applies.

5.4 Returned items remain your responsibility and at your risk until they are received, checked and confirmed by us. We are not liable for return parcels that are lost, delayed, damaged or seized in transit. Please keep your proof of postage and tracking.

5.5 International returns typically take 15–25 days to reach our fulfilment centre. A carrier scan showing "delivered" does not mean the return has been received, identified or inspected by our team.

6. FAULTY, DAMAGED OR INCORRECT ITEMS

6.1 Reporting

If your item arrives faulty, damaged in transit, or is not the item you ordered, email order@sodopeclub.com within 7 days of delivery with your order number, the unboxing video (Section 4.2), clear photographs of the defect or error, and photographs of the outer packaging and shipping label.

6.2 Outcome

Approved claims may be resolved, at our discretion, by:

  • Replacement of the same item, subject to stock availability

  • Store Credit for the value of the item

  • Reimbursement of reasonable return shipping costs where a return is required

6.3 What is not a defect

Minor colour variation caused by screen calibration, photography or lighting; normal variation in hand-finished garments; measurement variation within a ±2 cm tolerance; loose threads; and light creasing from transit are not considered defects.

7. REFUND METHOD — STORE CREDIT

7.1 Store Credit only

EU/EEA and UK consumers: withdrawals under Section 12 are refunded to your original payment method, not in Store Credit.

All approved returns are refunded in Store Credit. So Dópe Club does not refund returned items to the original payment method. Store Credit is issued only after the returned item has physically arrived at our fulfilment centre and passed inspection.

Store Credit:

  • Is issued to the account and email address used at checkout, and can be applied at checkout on your next order

  • Is equal to the price actually paid for the item, and excludes original shipping, return shipping, duties, taxes and fees

  • Can be used on any item on sodopeclub.com, including sale items

  • Is valid for [12] months from the date of issue

  • Is non-transferable and cannot be exchanged for cash

  • Will be cancelled immediately if a payment dispute or chargeback is filed in relation to the same order

7.2 Exchanges

We do not operate a direct exchange service. To change a size or style, request a return, receive your Store Credit, and place a new order.

7.3 Promotions and bundles

If a returned item was part of a bundle, multi-buy or threshold-based promotion (for example free shipping over $150), the value of that promotion will be recalculated and deducted from the Store Credit.

8. ORDER CANCELLATION AND MODIFICATION

EU/EEA and UK consumers: you may cancel at any time before delivery and for 14 days afterwards, with no cancellation fee — see Section 12.

8.1 Cancellation window

A cancellation request may be considered only if it is received by email at order@sodopeclub.com within 48 hours of the order being placed, and only if the order has not yet been dispatched.

8.2 Cancellation is not effective until we confirm it

A cancellation request is not accepted, and no order is cancelled, until So Dópe Club has sent you a written confirmation email. Requests made through social media, chat, phone or comments are not valid cancellation requests.

8.3 Cancellation outcome

Where a cancellation is approved before the order has shipped, the order is refunded to your original payment method, less a non-refundable processing fee of [USD 10] per order covering payment processing and administrative costs that we cannot recover. Refunds are issued within 5 business days and typically appear on your statement within 3–10 business days depending on your bank.

8.4 After 48 hours or after dispatch

Cancellation requests submitted more than 48 hours after the order was placed, or after the order has been dispatched, cannot be accepted. Made-to-order and pre-order items (including XL sizes) enter production immediately and cannot be cancelled once production has begun.

8.5 Delays caused by us

If we are unable to ship your order within our stated processing and shipping timeframe, we will contact you and offer you the choice of consenting to the delay or cancelling the order. If you cancel in these circumstances, you will receive a full refund to your original payment method with no processing fee.

8.6 Order modification

Changes may be possible before an order enters processing. Email us as soon as possible if you need to change a shipping address, email address, size or quantity. Once an order enters processing, no changes can be made. An incorrect or incomplete address supplied by the customer is not grounds for a refund (see Section 9).

9. DELIVERY, PROOF OF DELIVERY AND UNDELIVERABLE PARCELS

9.1 Address accuracy

You are responsible for entering a complete and accurate delivery address, recipient name and contact number at checkout, and for complying with the import requirements of your country.

9.2 Delivery options

At checkout you choose between two DHL Express services:

  • Delivery at Place — the parcel is left at the delivery address. Proof of delivery includes GPS location and a photograph of the delivered parcel, but no recipient signature.

  • Delivery at Hand — the parcel is handed to the recipient. Proof of delivery includes a recipient signature.

Choosing Delivery at Place is your decision and is made at your own risk. Where you have selected a service that does not require a signature, DHL's proof of delivery — including the delivery scan, GPS data and delivery photograph — constitutes proof that the order was delivered to the address you supplied, and we are not liable for loss or theft occurring after that point.

9.3 Non-delivery claims

If tracking shows delivery but you have not received the parcel, email order@sodopeclub.com within 7 days of the delivery scan. We will open an investigation with DHL, provide you with the full proof of delivery including the delivery photograph, and act on the carrier's findings. Please also check with neighbours, building reception, mailrooms and your local DHL depot first.

9.4 Undeliverable and refused shipments

EU/EEA and UK consumers: refusing delivery may be treated as an exercise of your right of withdrawal under Section 12, in which case you are entitled to a refund.

Orders that cannot be delivered are treated as abandoned where the cause is, without limitation:

  • An incorrect or incomplete address

  • The recipient could not be contacted, or did not collect the parcel

  • Unpaid import duties, taxes or customs charges

  • The recipient refused delivery

In these cases the original shipping fees, duties and taxes are non-refundable, no refund, replacement or Store Credit will be issued, and we will not arrange re-shipping, storage or retrieval. We do not accept "return to sender" shipments.

10. RETURN ABUSE

We may decline a return, withhold Store Credit, restrict payment methods, or suspend or close an account where we identify:

  • An unusual or excessive pattern of returns or claims

  • Returned items that do not match the approved return request or the original order

  • Signs that an item has been worn, used or photographed for content before return

  • Evidence of fraud, or claims we reasonably believe to be untrue

If you believe such action was taken in error, contact order@sodopeclub.com.

 

11. DISPUTES AND CHARGEBACKS

11.1 Contact us before contacting your bank. Every issue covered by this policy — a faulty item, a missing parcel, a wrong size, a cancellation — is resolved faster by emailing order@sodopeclub.com or messaging our official social media accounts than by opening a dispute. We reply within 1–2 business days.

11.2 Filing a payment dispute or chargeback without first contacting us and allowing a reasonable opportunity to resolve the matter is a breach of these terms.

11.3 Where a dispute is filed, we will submit our full order record to the card issuer, including checkout logs, IP and device data, your acceptance of this policy at checkout, order confirmations, DHL tracking, proof of delivery and delivery photographs, and all correspondence.

11.4 Any Store Credit issued in relation to a disputed order is cancelled at the moment the dispute is filed, and is reinstated only if the dispute is withdrawn or decided in our favour.

11.5 Where a chargeback succeeds in respect of goods that were delivered and retained, we reserve the right to recover the value of the goods and the associated fees, to refuse future orders, and to close the customer account.

11.6 Please do not file a dispute while a return or claim is still being processed — doing so freezes the order and delays resolution.

12. EU/EEA AND UK CONSUMERS — RIGHT OF WITHDRAWAL

12.1 Who this section applies to

This section applies if you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom. It reflects your rights under the EU Consumer Rights Directive 2011/83/EU and, in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.2 This section prevails

Where anything in Sections 2 to 11 differs from this Section 12, this Section 12 applies to you. The table below shows exactly what changes:

Standard policy (Sections 2–11)

What applies to you instead

Return request within 7 days of delivery (2.1)

14 days from receipt of the goods, for any reason and without justification

Unboxing video mandatory (4.2)

Not required to exercise your right of withdrawal

Return valid only after our confirmation email (4.3)

Your notice is effective when you send it

Refund in Store Credit only (7.1)

Refund to your original payment method

Outbound shipping non-refundable (5.3)

Standard outbound delivery cost is refunded

Cancellation only within 48 hours, with a fee (8.1, 8.3)

Cancel any time before delivery, and 14 days after — no fee

Sale and markdown items non-returnable (3)

Sale items are covered by the right of withdrawal

Undeliverable orders treated as abandoned (9.4)

Refusing delivery may be treated as a valid withdrawal

12.3 How to withdraw

The withdrawal period expires 14 days after the day on which you, or a third party you nominate, take physical possession of the goods. Where an order is delivered in several parts, the period runs from receipt of the last item.

To withdraw, send us a clear statement of your decision to order@sodopeclub.com before the 14 days expire. You may use the model withdrawal form at the end of this policy, but you are not obliged to. It is enough that you send your statement before the deadline.

12.4 Refunds

We will refund all payments received from you, including the cost of standard outbound delivery, using the same means of payment you used for the original transaction, and you will not incur any fee for that refund.

We will issue the refund within 14 days of the day we receive the goods back, or of the day you supply evidence that you have sent the goods back, whichever is earlier. We may withhold the refund until one of those two things has happened.

Where you chose a delivery service more expensive than our cheapest standard option (for example Delivery at Hand rather than Delivery at Place), we refund the cost of the cheapest standard option.

12.5 Return costs and condition

You must send the goods back to us without undue delay and in any event within 14 days of telling us you are withdrawing.

You bear the direct cost of returning the goods, including shipping, export formalities and any duties or clearance charges on the return shipment to Vietnam. Because we ship internationally from Vietnam, this cost can be significant — please contact us at order@sodopeclub.com before returning and we will confirm the expected cost and the return address.

You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

12.6 Exceptions

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalised

  • Sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery

  • Gift cards and Store Credit

12.7 Faulty or non-conforming goods

Separately from the right of withdrawal, you have a statutory legal guarantee. If goods do not conform to the contract, you are entitled to have them repaired or replaced, or to a price reduction or refund, in accordance with the law of your country of residence. This right lasts at least two years from delivery and is not affected by the time limits in Section 6.

12.8 Dispute resolution

If we cannot resolve a complaint, EU consumers may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Our contact email for this purpose is order@sodopeclub.com.


 

 

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To: So Dópe Club / LASSYVN LLC, order@sodopeclub.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

  • Order number: ______________________

  • Goods: ______________________

  • Ordered on / received on: ______________________

  • Name of consumer: ______________________

  • Address of consumer: ______________________

  • Signature (only if this form is notified on paper): ______________________

  • Date: ______________________

 

12A. UNITED STATES

This policy is disclosed conspicuously at the point of sale as required by applicable state law. It does not affect your rights in relation to goods that are faulty, or your rights under the Federal Trade Commission's prompt delivery rules (see Section 8.5).

13. PROCESSING TIMES

Stage

Timeframe

Reply to a return or cancellation request

1–2 business days

Return transit to our fulfilment centre in Vietnam

approx. 15–25 days

Inspection and issue of Store Credit

within 5 business days of arrival

Cancellation refund to original payment method

issued within 5 business days; 3–10 business days to appear

 

14. CONTACT

So Dópe Club Email: order@sodopeclub.com — orders, customer service, returns and cancellations
Instagram: @sodope.club
Phone: +84 93 8834 334 — Monday to Sunday, 9:00–22:00 (GMT+7) (VN - Whatsapp available)
              +1 (404) 458 - 9323 (US) - Monday to Sunday, 9:00–22:00.

LASSYVN LLC 1500 N Grant St, Ste N, Denver, CO 80203, USA

The return address is issued in writing with each approved return authorisation. Please do not send returns to the address above.

15. POLICY UPDATES

We may update this policy at any time. The version in force at the time your order is placed is the version that applies to that order. This page shows the effective date and version number of the current policy.

Last updated: [July 29th 2026] · Version 2.0